Frequently Asked Questions
Everything you need to know about your iKKO audio experience
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery usually takes 7-15 business days depending on your location and selected shipping method.
Does iKKO provide a warranty on electronic products?
Yes, all iKKO audio products come with a 12-month limited warranty covering manufacturing defects. Please keep your proof of purchase to facilitate warranty claims.
What is your return policy?
We offer a 30-day return policy for items in their original packaging and condition. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Are iKKO earphones compatible with all devices?
Our products use standard 3.5mm, 4.4mm, or USB-C connections. While they work with most smartphones, DACs, and PCs, some newer mobile devices may require a specific adapter or an iKKO portable DAC for the best experience.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay through our secure checkout encryption system.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.